The procedure of the meeting through the VIP-lounge at Vnukovo Airport.
There is a common VIP-lounge for the meetings and seeing-offs at Vnukovo Airport.
To draw up an order for the VIP-services it is necessary to indicate the number and the car model by which the Customer will come to the airport in order to go to a free VIP-parking. The VIP-parking entry is carried through the extreme right tourniquet.
The representative of "Moscow Transfer Service" comes to the VIP-lounge 30-40 minutes before the scheduled arrival time and checks the presence of passenger's surname in the list. According to the rules of the Vnukovo Airport Security Service only a VIP-lounge controller has the right to come to the aircraft sleeve in the transit zone or enter the airfield. After the boarding announcement a VIP-lounge controller enters the transit zone or goes to the airfield by minibus to meet the passengers. The controller has a red "VIP" table, and a table with Customer's surname or with company name on it. The passenger must announce himself (i.e. come to a VIP-lounge employee). If a person who arrives has a luggage, a controller takes luggage stickers. After all the passengers of the VIP-lounge come to the place of meeting, the whole group accompanied by a VIP-lounge controller goes to the VIP-lounge.
It is strictly forbidden to leave the transit zone independently!
The "Moscow Transfer Service" employee meets a passenger in the VIP-lounge. The Passport Control official takes passengers' passports for the passenger check-in registration at the VIP-lounge entrance. After that a Customs Control representative could ask to put the hand luggage at X-rays. If a passenger has cash currency (even small quantity) or something which must be declared, he has to fill in the declaration form. According to the Customs rules, a passenger has the right to take out only that sum of currency, which was declared on his arrival to the country.
We warn our passengers about this fact at every meeting without fail.
The passenger can wait for his luggage at any convenient place in the VIP-lounge. A free access to Moscow city telephones is offered at his service, and also a wide choice of newspapers and magazines. If the Customer makes order in the VIP-lounge bar, he has to pay for it by himself.
Our representative will stay at the VIP-lounge till the passenger gets his luggage. The information about the readiness of luggage will be announced and then the luggage will be brought to the VIP-lounge entrance. At Vnukovo Airport the delivery of passenger's luggage to a car is included in the VIP-lounge services cost.
Driver who is meeting a passenger will be waiting him at the VIP lounge.