The procedure of the meeting through the VIP-lounge at Sheremetyevo-1 Airport.
There is a common VIP-lounge for the meetings and seeing-offs at Sheremetyevo-1 Airport.
The representative of "Moscow Transfer Service" comes to the VIP-lounge 30-40 minutes before the scheduled arrival time and checks the presence of Customer's surname in the list. After the boarding announcement a minibus is served and our representative accompanied by a VIP-lounge controller goes to the airfield to meet the Customer. The VIP-lounge passengers are met at the aircraft ladder at Sheremetyevo-1 Airport, as a rule. We meet all our Customers with a table where Customer's surname or the company name is indicated (if desirable). The Customer must announce himself (i.e. come to a VIP-lounge employee). If a person who arrives has a luggage, our employee takes the luggage stickers and gives them to a controller. After all the passengers of the VIP-lounge come to the place of meeting, the whole group accompanied by a VIP-lounge controller goes to the VIP-lounge.
It is strictly forbidden to leave the transit zone independently!
An Immigration Passport Control official takes passengers' passports for the registration at the VIP-lounge entrance. After that a Customs Control representative could ask to put the hand luggage at X-rays. If a passenger has cash currency (over 3 000 USD) or something which must be declared, he has to fill in the declaration form. According to the new Customs Service rules, a passenger has the right to take out only that sum of the currency, which was declared on arrival to the country.
We warn our Customers about this fact at every meeting without fail.
The passenger can wait for his luggage at any convenient place at the VIP-lounge. An access to the free Moscow city telephones is offered at his service, and also a wide choice of newspapers and magazines. If the Customer makes order in the VIP-lounge bar, he has to pay for it by himself.
Our representative will stay at the VIP-lounge till the Customer gets his luggage. The information about the readiness of luggage will be announced and then the luggage will be brought to the VIP-lounge entrance. The delivery of passenger's luggage to a car is not included in the VIP-lounge services cost.
Driver who is meeting a passenger will be waiting him at the VIP lounge.
To enter a free VIP-parking at Sheremetyevo-1 Airport a special permission is not required, it is enough to tell the surname and flight number of a passenger who arrives or flies away.